Payments, Shipping & Returns
Effective Date: 14 March 2026

Payments
All payments on this website are securely processed through Square.

We accept major credit and debit cards supported by Square. Payment must be completed in full at the time of purchase before any order is processed or shipped.

We do not store or have direct access to your credit card information. All payment data is processed securely by Square in accordance with their security and privacy standards.

Orders will not be fulfilled until payment has been successfully authorized.

Shipping

Due to the length and fragility of fishing rods, USPS may not always handle oversized packages reliably. Due to this we use UPS as our primary shipper.

Shipping rates are calculated at checkout based on your location.

International orders (including Canada) may be subject to duties, taxes, or import fees. These are the responsibility of the buyer.

Processing Time
All orders are processed within 2–5 business days unless otherwise stated. Custom or made-to-order items may require additional processing time.

Delivery Estimates
Delivery times vary depending on your location and carrier, but most orders arrive within 3–7 business days after shipment within the continental U.S.

Orders shipping to Alaska and Hawaii may take longer.

Oversized Items
Fishing rods are considered oversized items and are carefully packaged to ensure safe delivery.

International Shipping
We may not offer automatic international shipping at checkout.

If you are located outside of the United States and are interested in placing an order, please contact us for a custom shipping quote.

Additional Shipping Charges
In rare cases, additional shipping charges may apply for remote locations or oversized shipments. If this occurs, we will contact you before processing your order.

Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.

Lost or Damaged Packages
We are not responsible for delays caused by carriers. If your package arrives damaged, please contact us within 48 hours of delivery with photos so we can assist in resolving the issue.

Returns
All sales are final.

Due to the nature of custom-built and specialized fishing rods, we do not accept returns or offer refunds once an order has been completed and shipped.

If a product arrives damaged during shipping, customers must contact us within 48 hours of delivery with photographs of the damage so that we can evaluate the situation and determine an appropriate resolution.

Warranty
We offer a 1-year limited warranty covering manufacturer defects in the fishing rods only.

This warranty applies only to defects in materials or workmanship that occur during normal use.

If a defect covered under warranty occurs within one year of purchase, please contact us with:

• Your order number
• A description of the issue
• Photographs of the rod

We will review the claim and determine whether the defect qualifies for warranty coverage.

Warranty Does NOT Cover
The warranty does not cover damage resulting from:

• Misuse
• Neglect
• Improper storage
• Accidental damage
• Impact damage
• Overloading the rod beyond its intended rating
• Modifications made after purchase
• Normal wear and tear

Fishing rods are specialized equipment and must be used appropriately for their intended purpose.

If damage is determined to be caused by misuse or neglect, the warranty will not apply.

We reserve the right to deny warranty claims that do not meet the conditions outlined above.

Contact
For shipping issues or warranty claims, please contact:

Del Agua Rods
info@delaguarods.com
www.delaguarods.com